AWS Support Tiers – Certification

AWS Support Tiers Plan
AWS provides Four Support tiers and is per AWS Account (except Enterprise)BasicCustomer Service: one-on-one responses to account and billing questionsSupport forumsService health checksDocumentation, whitepapers, and best-practice guidesDeveloperAll the features from Basic Support TierBest-practice guidanceClient-side diagnostic toolsBuilding-block architecture support: guidance on how to use AWS products, features, and services togetherBusinessPhone/Email/Chat support, 1 hour response timeAll the features from Developer Support TierUse-case guidance: what AWS products, features, and services to use to best support your specific needsIAM for controlling individuals’ access to AWS SupportAWS Trusted Advisor, which inspects customer environments and identifies opportunities to save money, close security gaps, and improve system reliability and performanceAn API for interacting with Support Center and Trusted Advisor, allowing for automated support case management and Trusted Advisor operationsThird-party software support: help with EC2 instance operating systems as well as the configuration and performance of the most popular third-party software components on AWSEnterprise15 min response time, dedicated Technical Account ManagerAll the features from Business Support TierApplication architecture guidance: consultative partnership supporting specific use cases and applicationsInfrastructure event management: short-term engagement with AWS Support to partner with your technical and project resources to gain a deep understanding of your use case and provide architectural and scaling guidance for an eventAWS ConciergeTechnical account managerWhite-glove case routingManagement business reviewsSupport plan Comparison
Questions for AWS Certification Exam Practice
Questions are collected via the Internet. The answers are marked according to my knowledge and understanding (which may differ from yours).
AWS services are constantly updated and the answers and questions may be out of date soon. So make sure to research accordingly.
AWS exam questions cannot be updated to keep up with AWS updates. This means that even if the underlying feature has been changed, the question may not be updated.
We welcome further feedback, discussion, and correction.
Basic, Startup, Business, Enterprise
Free, Bronze, Silver, Gold
All support is provided for free
120 seconds is the maximum response time for Premium Support cases at Business level.
1 hour
10 minutes
12 hours
Refer to
AWS Support